Preparing Your Vehicle for Transport: A Guide by SMB Australia Car Transport
Transporting your vehicle can be a daunting task, especially when you are unfamiliar with the guidelines that need to be followed to ensure the safe and secure transport of your vehicle. At SMB Australia Car Transport, we understand that the process can be overwhelming and we want to make sure that the impact on our customers is minimal. We have put together this guide to assist you in preparing your vehicle for transport.
Booking Paperwork
The first step in preparing your vehicle for transport is to check your booking confirmation paperwork to ensure that all details are correct. If any details are incorrect, please contact us to make the necessary changes. The estimated delivery date provided on your booking confirmation has been calculated in business days, excluding weekends and public holidays. While every effort will be made to meet the estimated delivery date, sometimes conditions beyond our control can impact transport timing. In such cases, we will contact you to advise you.
How it Works: Door-to-Door Service
If you have opted for our Door-to-Door service, the allocator will call a day before to arrange a 4-hour window to collect your vehicle. Please make sure that you are available within this window. If you will not be available, please appoint an agent (another person) to hand your vehicle to us. On the day of collection, our driver will complete the Vehicle Condition Report with you, and you (or your agent) will be required to sign this document.
On the day of delivery, please make sure that you are available within the delivery window agreed upon with our planning team. If for any reason you cannot be available, please appoint an agent to take delivery of your vehicle and sign the Vehicle Condition Report.
Note that some towns and cities have restrictions for access by large vehicles, and/or have streets with restricted access. If you’ve requested uplift from or delivery to such a location, SMB will discuss alternative arrangements with you for collection or delivery.
Depot-to-Depot Service
If you have opted for our Depot-to-Depot service, on the day of drop-off, you will hand over your vehicle to an SMB Customer Service Officer at one of our nominated Depots. We will complete the Vehicle Condition Report with you. If you are not able to deliver the vehicle to us personally, you are required to appoint an agent to do this for you. You (or your agent) will then be required to sign this document.
When your vehicle finishes its journey and arrives at our Depot, you will be contacted by one of our friendly Customer Service Consultants to let you know that your vehicle has arrived and is available for collection.
On the day of collection, please ensure that you have your proof of identity (i.e. driver’s licence/passport) and your booking paperwork. We will then hand the vehicle to you, and you will be required to complete the Vehicle Condition Report by inspecting your vehicle, and you (or your agent) will sign for receipt.
Combination Service (Door-to-Depot/Depot-to-Door)
If you have opted for our Combination Service, the service works in the same way as outlined above. Please note that this service is only available where access and service are available.
In conclusion, preparing your vehicle for transport can be a simple process if you follow the guidelines provided by SMB Australia Car Transport. Make sure that you have all the necessary paperwork in order, and be available for the pick-up and delivery of your vehicle. Our team is always available to answer any questions you may have, and we are committed to providing you with a hassle-free and seamless transport experience.
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